Yes, a 5 to 7 days check warranty is available for returning the product if damaged or you can reach out to us at [email protected]
General Online Order FAQs
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Do I get a product warranty?
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How do I place my order?
- Browse through the multitude of options available on our website and choose all the products you need.
- Add them to the cart by simply clicking on the ‘add to cart’ option.
- Once you have added all the products, continue to the checkout page and fill out all the details. Then place your order and you will receive a confirmation email.
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Which places do you deliver to?
We deliver at the domestic level to all states in the US, while delivery time may vary according to distance.
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What shipping carriers do you use?
Our most trusted delivery carriers are FedEx, USPS, UPS, and YRC for palette or single-product delivery.
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Can I add or change my order after it's been placed?
Yes, you can change or add products once the order is placed, you just have to pay the additional amount for the product, or if the product has the same amount then it will be compensated in your previous invoice.
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What is your location in the US?
We are located at 441 Market St Saddle Brook, NJ 07663, US or you can simply find us on the map.
Payment Option
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What payment methods are available?
We accept almost all major credit and debit cards such as PayPal, Master Card, VISA, Dream Club, JCB, Discover, and American Express.
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Do you offer COD?
We currently do not offer cash-on-delivery. You have to pay before checking out.
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Do I get notified about my payment by SMS or Email?
Yes, we do confirm the order once payment is made and also by email with your tracking ID.
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Can I buy a product for less than $100?
Yes, for less than $100 you will bear shipment charges and can get free delivery on above $99.99
Shipment, Tracking & Invoicing
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Where can I find my tracking Information?
Once the order has been placed, you will get your tracking ID by email and can track your shipment accordingly.
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How do I know if my order has been dispatched?
You will receive an email stating your order has been dispatched. The email will also include the tracking ID of your order.
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Do you offer discounts on products?
Yes, we offer discounts on various products. We also offer special discounts on bulk orders.
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What if my shipping address is different from my billing address?
If your addresses do not match, you will get a call from our customer care department to confirm before dispatching the shipment.
Returns, Refunds & Cancellation
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What is your return policy?
If you receive the wrong or damaged product, we will replace it or refund it within 5 to 7 working days based on a mutual agreement. However, the product must not be used and proof of the case must be provided as soon as possible. Moreover, please note that a 3% bank processing fee will be charged on all refunds.
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What if I have to cancel my order if placed?
To cancel your order, call our customer support team directly at (347) 748-1818 for an immediate response Monday to Friday (9 AM to 5 PM). You can also send us an email at [email protected].
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What to do if I receive the wrong delivery?
Although that happens rarely, to err is human. In case of receiving the wrong delivery, call our customer support. We will make sure to send you your correct order.
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Do you have active customer support?
Your satisfaction is our top priority and to accommodate your needs and queries, our cable experts are always ready to assist. You can contact us between 09:00 AM to 05:00 PM.
